Request for Exchange of Item/ Returns Policy

 We do not accept return or exchange of items for clothes, intimate wear, binders, girdles and baby clothes due to hygienic reasons. 

As per DTI wrong size (customer’s fault) and change of mind are not valid reasons to request for return or exchange of items unless the store sent the wrong size or defective items. Please click here for more info. 

Please ask the customer’s service support for size guide or you may find them on FAQS tab or under the products description.

IN CASE THE STORE SENT THE DAMAGED/WRONG ITEM/SIZE PLEASE TAKE NOTE OF THE FOLLOWING: 

1.The customer should provide proofs (pictures) of defects or the wrong style/color/product that the store sent before requesting an exchange of items.

2. The customer should ensure that the item/s is/are not worn or used, has its original tag and packaging, and is in perfect condition before returning the item/s to the store.

3. The store will pay for the shipping cost for item/s to be returned to the store and item/s to be sent back to the customer for the exchange of the returned items (defective/ wrong product), proving that it is the store’s negligence.
We are not responsible for returned packages that get lost in the mail. Please insure your return packages for extra security.

4. Item/s that is/are subject to replacement must be sent back to the store within 7 days. The item/s must be in perfect condition, complete with a tag, and wrapped in its original packaging. The customer must send the tracking numbers or courier’s receipt once the item/s is/are shipped out.
Please be reminded that not shipping the item within the given time frame means that the store is not liable for the said item/s whether the store is at fault or not.

5. The store has the right to deny the request for exchange of item/s or request for replacement if proven that the item/s is/are not in perfect condition when sent back to the store, whether it is the customer’s fault or the courier’s.

6. Once the return is received and inspected, the store will send an email to notify the customer that they have received the returned item. The store will also inform the customer thru email about the approval or rejection of the exchange request.
If approved, the exchange of item will be processed right away, and shipping confirmation will be sent to the customer's email address.